just a note that i've just done another little clean-out of mootiques that haven't been updated or posted in for 6+ months. if your mootique disappears and you'd like it back, please PM a staff member but keep in mind that it will be archived again if not updated.
Question - If a mootique is suddenly relocated to 'past', what happens to unfulfilled/paid orders?
if a mootique is archived/you don't recieve your order for 6+ months, i would recommend politely emailing the mootique's owner & asking if it would be possible to send your order or reject the payment. if you don't hear back for a couple of months or the person has been offline for a long time, then you can pm a mooderator to issue you a refund. (we never 'suddenly' archive mootiques though, only if they are inactive for 6+ months!)
however, i have checked now & it looks like the order you mean was placed in a mootique that has been archived for a few months now (i actually archived it in 2018!). so in future i would just recommend double-checking that you are ordering in an active mootique.
Understood! Thank you Ꮭilibet 🔮 ! <3 I wouldn't have placed an order in an archived shop, but perhaps it got mixed up/mistakenly reactivated during the recent forum changes!? I have recently seen the shop owner posting actively and will inquire!
i haven’t touched any individual mootiques during the renovations. as far as i know, no mootiques have been unarchived or rearchived in a while. but yes, probably contacting the mootique owner is the best way to go about this! if you don’t hear from them we can issue you a refund :)